Refunds are only possible in the following cases:
(a) Cancellation of an order before being shipped; and
(b) Cases where:
- Customer refused to collect the delivery;
- Customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and
- The delivery address was wrong/ unreachable.
For scenario (b), we will process the refund after receipt of the product from our logistic provider.
All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded to the credit/ debit card within 8-9 days from the date of receiving your products back from the logistics provider. Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days from the date of receiving your products back from the logistics provider.
Please note – In case of any queries related to the delivery of the product, kindly inform us within 7 days of delivery for resolution.