Thank you for taking the time to share your experience with us. We’re genuinely sorry that your recent experience with our Ashwagandha KSM-66 did not meet your expectations.
We would like to clarify that the formulation and quality standards of our KSM-66 Ashwagandha have not been changed or compromised. However, we do understand that results can feel different over time. If KSM-66 has been used earlier, the body may respond differently on repeat or consistent usage compared to the first time, and results may vary from person to person.
That said, we acknowledge that we should have understood your usage history and expectations in more detail before reaching any conclusion, and we take responsibility for that gap.
We would really appreciate the opportunity to understand your experience better, such as how long you have been using the product this time, your dosage, and whether you have used KSM-66 consistently in the past. This will help us support you more accurately and improve your overall experience with us.