Thank you for sharing your valuable feedback and we are truly sorry to hear your unpleasant experience regarding your last order
As communicated, and informed by you that 1 unit of 2 units was damaged, we sincerely regret the inconvenience that this has caused.
We would like to clarify that while our products are carefully inspected before dispatch, damage may occasionally occur during courier transit. We have forwarded your feedback to the delivery partner for future improvement.
Furthermore, as we firmly value the feedback of our customers, the same has also been instructed to the courier partner for any future reference as well, also as a matter of gesture in the goodwill of our company, we are arranging for the replacement order against the damaged unit.
We truly value your trust in Rasayanam and appreciate your patience and understanding. Once you receive the replacement, we would be grateful if you could update your review to reflect your latest experience with us. Your feedback helps us continue improving and serve you better.