Returns & Refunds

If you face any issues with your order, please inform us within 48 hours of delivery so we can assist you promptly.

You can reach us via:
WhatsApp: +91 8882566684
Email: contact@rasayanam.in
Support Hours: Mon–Sun, 9 AM to 5 PM

To help us resolve your concern faster, please share:

• Your Order ID
• A brief explanation of the issue
• Clear photos or an unboxing video showing the problem (required for verification)

We genuinely want to help, but requests raised after 48 hours of delivery may not be eligible, as we’re unable to validate product conditions beyond that timeframe.

We offer free replacements in cases where:

• The product arrives damaged during transit
• You receive a different product than what you ordered
• The product is leaking, tampered, or defective upon delivery

Once verified, we ensure that a replacement is arranged at no additional cost to you.

Our team reviews your request within 24–48 working hours. In some cases, we may reach out for additional details to better understand the issue. Once approved, you will receive a confirmation via WhatsApp or Email.

We aim to keep this process quick and hassle-free so that you’re not left waiting.

We offer two types of resolution depending on your location:

a) If Reverse Pickup is Available

• A pickup will be arranged within 2–4 working days.
• Please ensure the product is packed securely in its original packaging before handover.
• After successful pickup, your replacement will be dispatched within 24–48 hours.
• You can expect to receive the new product within 3–5 working days.

b) If Reverse Pickup is Not Available (Certain Locations)

• You may be requested to self-ship the product to our warehouse.
• We will share the shipping address and instructions clearly.
• Shipping charges will be reimbursed up to a reasonable standard amount (against receipt).
• Once we receive and inspect the product, your replacement will be shipped within 24–48 hours.

While we primarily offer replacements, refunds are processed in situations where a replacement is not possible.

Refunds are applicable if:

• The product is out of stock
• A replacement cannot be arranged
• The issue is verified but cannot be resolved otherwise

Refund Timelines

• Refunds are initiated within 2–3 working days after approval.
• The amount is credited to your original payment method.
• Depending on your bank or payment provider, it may take 5–7 working days to reflect in your account.

As Rasayanam products fall under health supplements and consumables, we are unable to accept returns once the product has been delivered and opened.

This is to ensure:

• Safety and hygiene standards
• Product integrity for all customers

We may not be able to process requests in the following cases:

• Change of mind after receiving the order
• Concerns related to taste, smell, or personal preference
• Products that have been opened, used, or partially consumed
• Improper storage or handling after delivery
• Requests raised after the 48-hour reporting window

To ensure a smooth and quick resolution:

• We strongly recommend recording an unboxing video at the time of delivery.
• Please do not discard the product or packaging until your request is reviewed.
• Keep the product in its original condition as much as possible.

These small steps help us validate and resolve your issue without delays.

At Rasayanam, we don’t just sell supplements — we support your journey towards better health. We maintain strict quality checks at every step, but if something goes wrong, we take full responsibility for making it right — quickly, fairly, and respectfully.

Your trust matters to us, and we’re always here to support you.